Refund policy

 

 

Items Eligible for Return

We accept returns and exchanges under the following conditions:

• The product received is defective.

• The product received is different from the order placed.

 

Conditions for Returns

• Contact us within 7 days of receiving the product.

• The product must be unused, and tags and packaging must remain intact.

 

Non-Returnable Items

We do not accept returns for the following items:

• Returns due to customer preference (e.g., change of mind, incorrect orders).

• Used items.

• Sale items or custom-made products.

 

Return Procedure

1. Contact us through the Contact Form with your return request.

2. You will receive an email from us with instructions on how to return the item.

3. Ship the product back using the specified method.

 

Refund Process

Refunds will be processed after we confirm the returned product.

 

• Credit Card Payments: Refunds will be issued through your card provider. Processing may take several business days.

 

Damaged Items During Shipping

If you suspect damage during shipping, please contact us within 7 days of receiving the product. After investigation, we will arrange for a replacement or refund.