Legal notice
Seller Name
RIEFE LTD.
Representative
Rie Harui
Address
Flat Aoyama 205
5-15-9 Minami-Aoyama, Minato-ku, Tokyo, Japan 107-0062
Phone Number
+81(0)3-6820-0889
Please note that inquiries by phone are not accepted. Kindly use the contact form.
Website URL
Payment Methods
• Credit Cards (Visa, Mastercard, American Express, JCB)
• PayPal
Minimum Order Quantity
You can order from a quantity of one.
Product Delivery Timeline
• In-stock items: Dispatched within 3-5 business days after order confirmation.
• Made-to-order items: Delivered approximately 1-2 months after order confirmation (excluding holidays such as Golden Week, summer breaks, and New Year’s).
Delivery Method
• In-store pickup
• Shipping via courier services
Returns and Defective Items
Eligible for Returns or Exchanges
• Products with initial defects.
• Products different from what you ordered.
Return Period
Please contact us within 7 days of receiving the item. After confirmation, we will proceed with the return or exchange process.
Return Procedure
Please contact us via the inquiry form for instructions on how to return the product.
Returns Due to Customer Reasons
We do not accept returns or exchanges due to customer preferences (e.g., wrong order, different from your imagination).
Damage During Delivery
If damage is confirmed during delivery, please contact us immediately after receiving the item. We will work with the courier and resolve the issue through a replacement or refund.
Product Representation and Disclaimer
• We strive to reproduce colors as accurately as possible, but the color may vary depending on your display environment.
• Due to the nature of natural stones and handmade products, slight variations in color and shape may occur.