Q: What payment methods are available?

A: We accept credit cards (Visa, Mastercard, Amex) and PayPal. For more details, please check our Payment Policy.

Q: How long does shipping take?

A: All RIEFE JEWELLERY products are made to order. Production takes approximately 1–2 months (excluding holidays) after your order is placed. Once shipping is complete, you will receive a confirmation email with a tracking number.

Q: Do you ship internationally?

A: Yes, we ship worldwide. Shipping fees will be calculated based on the destination. Please check our Shipping Policy for more information.

Q: Can I return a product?

A: Due to the made-to-order nature of our products, we do not accept cancellations or returns after an order is placed. However, if you receive a defective or incorrect item, please contact us within 7 days.

Q: Can I customize a product?

A: Yes, we offer customization options, such as changing the stone or setting. Please contact us via the Contact Form or Instagram DM to discuss your request.

Q: I’m not sure about my ring size. What should I do?

A: We have a size guide available for your convenience. Please refer to it here.

Q: Can I have my jewelry repaired?

A: Yes, we offer repair services for items purchased from RIEFE JEWELLERY. For more details, please reach out via the Contact Form or Instagram DM.

For more information please check our Jewelry Care & Maintenance Guide

Q: What should I do if I have additional questions?

A: Feel free to contact us through the Contact Form or Instagram DM. Our dedicated staff will respond promptly.